3rd Line / Infrastructure Engineer / Systems Specialist
Clearance: BPSS
PERM ROLE
Location: Regular customer site visits required, including London locations. Home-based with 1 day per week at our Hereford office
Must have a Full UK driving licence – own car is preferred
Essential Technical Skills & Experience
Microsoft 365 & Cloud Identity
• Entra ID (Azure AD): Deep understanding of identity management, conditional access policies, and hybrid identity scenarios
• Microsoft Intune: Hands-on experience with device management, compliance policies, and application deployment
• Windows Autopilot: Proven track record deploying and configuring zero-touch device provisioning
• Security Baselining: Implementation and management of security baselines across Microsoft 365 environments
• Tenant Management: Experience adopting existing Microsoft 365 tenancies and configuring tenant security
• Google Workspace Migrations: Demonstrated ability to plan and execute migrations from Google Workspace to Microsoft 365
Networking & Security
• SonicWall Firewalls: Configuration, management, and troubleshooting of SonicWall appliances including VPN, firewall rules, and security policies
• UniFi Cloud Controller: Experience managing UniFi network infrastructure, including switches, access points, and network segmentation
• RADIUS Server: Familiar with RADIUS authentication servers for network access control
• Network Design: Strong understanding of network design principles, VLANs, routing, and security
Server & Virtualisation
• Windows Server: Solid experience with Windows Server administration, Active Directory, Group Policy, and file services
• Linux Servers: Familiar with Linux server administration and support
• VMware: Good understanding of VMware virtualisation platforms (ESXi, vCenter)
• Virtual Environments: Experience designing and managing virtualised infrastructure
• Cloud Hosting: Experience deploying and managing cloud hosted systems with AWS and Azure
• SAN Infrastructure: Knowledge of storage area networks and enterprise storage solutions
Deployment & Project Experience
• Greenfield Deployments: Proven involvement in new environment builds from the ground up
• Server Commissioning: Experience planning, installing, and configuring new server infrastructure
• Documentation & Design: Strong documentation skills for creating runbooks, deployment guides, technical specifications, solution proposals, and infrastructure diagrams
What We're Looking For
• Exceptional problem solver with the ability to work autonomously and make sound technical decisions independently
• Takes full ownership and responsibility for problems from identification through to resolution
• Pragmatic and proactive approach to challenges - you anticipate issues before they escalate and find practical solutions
• Able to handle pressure and provide ad hoc out-of-hours support when required
• Commitment to continuous learning and staying current with evolving technologies
• Self-motivated professional who thrives working independently from home
• Methodical and logical approach to troubleshooting complex technical issues
• Strong communication skills - able to explain technical concepts to non-technical audiences and articulate your problem-solving approach clearly
• Customer-focused mindset with a commitment to delivering exceptional service
• Comfortable with regular travel to customer sites across the UK
• Relevant Microsoft certifications (desirable but not essential)
Date Posted: Wed, 08 Apr 2026 12:09:00 GMT